Effective from: 7 July 2026
Version: 3.0
Elcraft Electrical Solutions Pty Ltd · ABN 85 687 789 966 · ACN 687 789 966 · Hervey Bay, Queensland 4655.
Electrical Contractor Licence: 150 5451.
Trading as “Elcraft Electrical Solutions” (“we”, “us”, “our”).
These Terms apply to every quote we issue and every job we carry out, unless we have agreed something different with you in writing. By accepting a quote, paying a deposit, or letting us start work, you accept these Terms. We have written them in plain English on purpose. If anything is unclear, ask before you accept the quote.
Our promise, and why these Terms exist. Elcraft is here to do excellent work and to look after the people we work for. These Terms are not here to catch you out. They are here so both of us know what to expect, so we can get on with doing a great job, and so we are paid fairly for it. That is what keeps Elcraft able to be the best it can be, both for the clients we work for and for the team who do the work.
Part A: Terms that apply to all work
1. Scope of work
1.1 What we do. We carry out the electrical work described in your quote, to the standards required by the Electrical Safety Act 2002 (Qld), the Electrical Safety Regulation 2013 (Qld), and AS/NZS 3000 (the Wiring Rules), along with any other Australian Standard that applies to the work.
1.2 Exclusions. Anything not listed on the quote is not included. If you want extra work added, we price it as a variation and agree it with you before doing it.
1.3 Quote assumptions. Quotes are based on the property and the information available to us when we quote. If conditions on site turn out to be materially different from what was reasonably foreseeable, for example hidden wiring faults, substandard existing work that must be made safe before we can finish, hidden pipes or services in walls or ceilings, asbestos, structural obstructions, or prerequisite work by another trade not being finished, we will stop, tell you, and agree the variation in writing before we continue.
1.4 Latent defects in existing wiring. Older and renovated homes routinely contain wiring, switchboard, or earthing issues that are only visible once we open something up. We are not responsible for the cost of rectifying pre-existing defects we did not cause. Where the law requires us to leave the installation safe, we will do the minimum required to make it safe and quote the rest separately (see clause 2.6).
2. Quotes, acceptance and variations
2.1 Validity. Quotes are valid for 14 days from the date issued, unless we state otherwise on the quote. Prices move quickly, so a shorter validity keeps the figure honest.
2.2 Acceptance. A quote becomes a binding agreement when you accept it by any of these: replying by email to confirm; returning a signed quote (digital or hard copy); clicking the accept link in our online quote; paying a deposit invoice we have issued; or giving us written instruction to proceed.
2.3 Estimates vs fixed quotes. A figure given over the phone before we attend is an estimate only. The fixed quote is the figure we issue in writing after a site assessment.
2.4 Currency and GST. All prices are in Australian dollars. Unless a figure is marked “GST inclusive”, GST is added and shown as a separate line.
2.5 Variations. Any change to the scope (more work, different materials, a different location, a design change) is a variation. We price it, get your go-ahead, and add it to your invoice. For variations greater than 10% of the original quoted price, we confirm in writing before we proceed.
2.6 Immediate safety rectification. If, while we are on site, we identify a defect that presents an immediate electrical safety risk, you authorise us to make it safe and carry out minor rectification up to $250 including GST without stopping for further approval, for example replacing a failed safety switch (RCD or RCBO) or a small make-safe repair. We will notify you as soon as we can. Anything beyond that amount, or that is not urgent, we stop and quote before proceeding.
3. Deposits
3.1 Deposit on bookings. Every booked job of $500 or more (inc. GST) requires a 25% deposit before we schedule a start date. Jobs under $500 do not require a deposit.
3.2 If you cancel a booked job. This clause applies whenever you cancel, including if your plans change, you decide not to go ahead, or you accept another quote after accepting ours. Once you have paid a deposit and we have scheduled the job, we start spending on your behalf. We order your materials (some are special-order items the wholesaler will not take back, and even returnable stock costs us time and sometimes a restocking fee to return), we hold your place in the calendar, and we may have begun planning or preliminary work. If you cancel:
- We refund your deposit less the costs we have reasonably incurred on your job by then. Those costs are the materials already ordered that we cannot return or that carry a restocking fee, the time spent ordering and returning materials, and any work already done.
- If those costs come to less than your deposit, we refund you the difference. If they come to more, we may invoice you for the shortfall. We are recovering the real costs we have incurred, not charging a penalty, and we will show you what they were.
- Your deposit is refunded in full only where we genuinely failed to perform. By that we mean a clear failure on our part, such as not turning up and not contacting you to reschedule, repeatedly failing to attend, abandoning the job, or materially increasing the price or changing the scope where you did not accept the change. A date we rescheduled and told you about in advance (see clause 3.3) is not a failure to perform, and neither is a change of mind on your side.
3.3 Rescheduling is a normal part of the work, not a breach. Booking dates and start times are our best estimate, and time is not of the essence unless we have agreed a firm date with you in writing. We sometimes need to move a booked date for reasons such as weather (we cannot safely do outdoor electrical work in the rain), illness in our small team, a subcontractor or supplier not turning up or being unavailable, a safety issue, or an earlier job running over. Where that happens we give you as much notice as we reasonably can and rebook you as soon as we practically can. Moving a date for reasons like these is not a failure to perform, does not breach these Terms, and does not entitle you to cancel free of charge or to a refund of costs already incurred under clause 3.2. If a new date genuinely does not suit you, tell us and we will do our best to sort it out.
4. Payment (all work)
4.1 How to pay. EFT (preferred) or card. We do not charge card or payment surcharges.
4.2 When to pay. Payment timing depends on the type of work: see clause 8 (maintenance and service) and clause 10 (construction and project works).
4.3 Late payment. Invoices unpaid after their due date attract interest at 10% per annum, calculated daily on the outstanding amount. We may pause work on any other job we are doing for you until overdue invoices are paid.
4.4 Collection costs. If we have to refer a debt to a collection agency or solicitor, you agree to pay our reasonable recovery costs, including legal and agency fees on a solicitor-and-own-client basis.
4.5 No set-off. You may not deduct any sum from an invoice without our written agreement.
5. Site access, safety and your responsibilities
5.1 Access. You agree to give us safe and reasonable access to the site at the agreed time. If access is refused, unavailable, or significantly delayed, we may charge a callout fee equal to one hour at our prevailing labour rate plus travel.
5.2 Safe working environment. The site must be safe for our team. We will not work in conditions that put our team at risk, including damaged structures, exposed asbestos, unsafe ladders, aggressive animals, or active electrical hazards we did not create. If we have to leave site for safety reasons, we will reschedule and may charge for time on site.
5.3 Power isolation and sensitive equipment. Some work requires us to switch off power to all or part of the property. Where possible we give reasonable notice. You are responsible for protecting electronics, refrigerated stock, fish tanks, medical equipment, or anything else sensitive to power interruptions. We are not liable for spoilage or damage caused by a planned isolation we have advised you about.
5.4 Property protection and waste. We take reasonable care of your property. Some electrical work (chasing walls, lifting ceiling battens, drilling for cables) creates dust and minor patching marks. We leave a tidy job and take away the rubbish from the work we carry out. Removing and disposing of materials or waste we did not supply, for example old fittings, existing rubbish, or material left by others, takes our time, fuel, and often tip fees, so it is charged separately, either on the quote or as agreed on site. Patching, painting, and finishing trades are not included unless quoted.
5.5 Underground services. Before any work involving digging or trenching, you must identify and clearly mark, or arrange to have located, the precise position of all underground services on site. Before You Dig Australia (BYDA, phone 1100) provides plans for registered public network assets only, such as the electricity, telecommunications, water, and gas mains that utilities have registered. It does not cover private services, meaning anything on your side of the meter, such as a supply running from the house to a shed, private submains, or private water and irrigation lines. Private services can be located by a paid cable-locating service, which we can arrange or recommend. We take reasonable care to avoid damage, but you agree to indemnify us for any liability, claim, loss, damage, cost, or fine arising from damage to services that were not identified, marked, or located before we started.
5.6 Structural soundness. When we mount equipment (ceiling fans, lights, EV chargers, switchboards, air conditioners, brackets), you warrant that the structure is sound and able to carry the load. We are not liable for failure caused by hidden rot, white-ants, weak fixings, or substandard prior building work.
5.7 Asbestos and hazardous materials. We are not licensed asbestos removalists. We can carry out minor electrical work around asbestos where it can be done safely, but we will not cut large openings in asbestos material (for example an exhaust fan or downlight cut-out) or do work that would disturb more than a minor amount of it. Where the work would disturb too much asbestos, we stop and the scope changes: the asbestos may need to be sealed with an encapsulant (a spray that binds the fibres so they cannot be released) or removed by a licensed asbestos removalist before we can continue. That work, and any rescheduling, is priced as a variation or arranged by you, and its cost is not included in the original quote.
5.8 Permits and approvals. Where the work requires a permit, council approval, body corporate or strata approval, or an approval or connection from the electricity distributor (the DNSP, which in our area is Ergon Energy), obtaining it and paying any fee is your responsibility unless we have specifically included it on the quote.
6. Surge protection
6.1 Our recommendation. Almost everything plugged in today has a circuit board inside it. A single surge from a lightning strike, network fault, or large appliance switching can damage many devices at once. We strongly recommend a switchboard-level Surge Protection Device (SPD) at every property, and we include it as a recommended line on relevant quotes. You may decline it; if you do, your decision is recorded on the quote and you accept the risk.
6.2 Surge damage is excluded from warranty. Damage caused by power surges, lightning, brownouts, network faults, or voltage events outside our control is not covered by our workmanship warranty, whether or not an SPD is fitted. SPDs reduce risk; they do not eliminate it. Manufacturer warranties on connected equipment may also exclude surge damage.
7. Warranty and defect liability
Important: Australian Consumer Law. Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have the problem rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion. Where we supply goods combined with our services, you are also entitled to choose a refund or replacement for a major failure with the goods.
7.1 Workmanship warranty. We warrant our workmanship for 12 months. For service and maintenance work the 12 months runs from the invoice date; for construction and project works it runs from practical completion. If something we installed or repaired fails because of how we did it, we come back and fix it at no charge. Your rights under the Australian Consumer Law continue beyond this 12-month period; this warranty is a minimum in addition to those rights, not a cap on them.
7.2 Products we supply. Materials and equipment we supply carry the manufacturer’s warranty, which varies by product. We are not the manufacturer, but we lodge and manage the warranty claim on your behalf. If a product we supplied fails within the first 12 months, we remove the faulty unit and refit the replacement at no charge for our labour. After 12 months the manufacturer’s warranty still applies to the product, but our attendance and labour to handle the claim are charged at our standard rates.
7.3 Products you supply. If you supply your own materials (your own fans, lights, fittings, chargers), we install them at your direction. Our workmanship warranty covers the installation only. We give no warranty on the goods themselves, and we are not liable if they fail, are incompatible, or do not perform as expected.
7.4 Alignment with the Master Electricians model warranty. Elcraft is a member of Master Electricians Australia, and our 12-month workmanship warranty is written to align with the Master Electricians Australia model warranty.
7.5 What the workmanship warranty does not cover:
- Damage from misuse, accident, alteration by others, or third-party tampering after we leave site.
- Failure caused by power surges, lightning, flood, storms, vermin, pests, or other events outside our control (see clause 6.2).
- Pre-existing faults in wiring, switchgear, or fittings that were not part of the quoted scope.
- Failure caused by lack of maintenance you were expected to perform (see clause 9).
- Wear and tear on consumables (globes, batteries, filters).
- Goods you supplied (see clause 7.3).
- Faults in third-party equipment connected to circuits we worked on but did not install.
7.6 Reporting defects. Inspect the work before we leave site and raise any obvious defect on the day. For a defect you discover later, notify us in writing within a reasonable time of discovery and allow us to inspect before any other work is done.
8. Insurance, licence and compliance
8.1 Licence. Electrical Contractor Licence 150 5451, verifiable through the Queensland Electrical Safety Office.
8.2 Insurance. We carry public liability insurance. Our certificate of currency, showing the current insurer and level of cover, is available on request.
8.3 Certification. We carry out all work to AS/NZS 3000 and other applicable Australian Standards, and supply the relevant Certificate of Testing and Compliance, Electrical Safety Certificate, or Electrical Work Request (as required) with the invoice or shortly afterwards.
Part B: Residential maintenance and service work
9. Payment (maintenance and service)
9.1 Payment on completion. For maintenance and service work, payment is due on completion of the work. We do not offer trade accounts or standing credit terms on service work.
10. Customer maintenance: your part of the bargain
10.1 Routine maintenance is your responsibility. Electrical equipment needs ongoing care to stay safe and last. That includes regular cleaning, following the manufacturer’s instructions, and replacing consumables (globes, batteries, filters) when due.
10.2 Ceiling fans and lights. Dust on blades and fittings causes motors to overheat and bearings to fail. Wipe them at least every six months. A fan that wobbles, slows, or gets noisy usually needs cleaning, balancing, or replacement, not repair.
10.3 Smoke alarms. Smoke alarms are detection devices, not guaranteed life-saving devices. They depend on your monthly testing, six-monthly cleaning, and battery replacement as the manufacturer specifies. We supply care information with every alarm installation. Service calls for false alarms traced to dust, insects, steam, low batteries, or end-of-life devices (10 years from manufacture date) are billable at our standard service rate.
10.4 Switchboards and safety switches. Press-test every safety switch at least every six months. A safety switch that repeatedly trips is doing its job: there is a fault on the circuit to investigate, not a switch to ignore.
10.5 EV chargers and outdoor equipment. Keep covers closed when not in use. Inspect cabling and connectors monthly. Report any cracking, melting, water ingress, or unusual heat immediately.
10.6 Maintenance affects your warranty. Failures caused by lack of maintenance, misuse, or not following manufacturer instructions are not covered by our workmanship warranty, and may void the manufacturer’s warranty on the goods. If we attend a fault and find it was caused by maintenance the owner should have done, the visit is billable.
Part C: Construction and project works
11. Progress payments
11.1 Staged invoicing. Construction and project works are invoiced in stages. The stages for your project are set out in the quote (for example rough-in, fit-off, and final). We invoice as each stage is completed.
11.2 Payment of progress claims. Each progress claim is payable within 7 days of the claim date. We may pause work on a stage that is not paid by its due date.
11.3 Deposit. The 25% deposit in clause 3 applies, and is credited against the works.
11.4 No retention. Retention is money held back from progress payments as security that any defects will be fixed later. We do not work on retention: none is held by us, and we ask that none be held back from our progress claims. Instead, please raise any defect with us as soon as you notice it, ideally before handover. Where a defect is our fault, we rectify it as soon as practically possible at no charge, under our workmanship warranty (clause 7).
12. Price on longer projects
12.1 Rise and fall. On projects running beyond 60 days from acceptance to completion, materials and labour are subject to fair rise and fall. Adjustments are calculated against published wholesale list price at the time each section of work is carried out, and documented as variations. The principle is fair pass-through, not opportunistic mark-up: increases and decreases both flow through.
13. Security of payment
13.1 For commercial and builder work, either party may exercise its rights under the Building Industry Fairness (Security of Payment) Act 2017 (Qld). Nothing in these Terms limits those statutory rights.
Part D: General legal terms (all work)
14. Cancellation and termination
14.1 By you. Before we start work and before materials are ordered, you may cancel without charge. Once a deposit is paid and the job scheduled, clause 3.2 applies.
14.2 By us. We may cancel a job if you do not pay a deposit or progress claim when due, if access is not provided, if the site is not safe, or if you breach these Terms. We invoice for work done to date.
15. Subcontractors
15.1 We may engage approved subcontractors or other licensed trades for part of the work. We remain responsible for work done on our quote, including subcontracted work, as if we had done it ourselves.
16. Disposal of removed equipment
16.1 Old equipment we remove (switchboards, fans, lights, hot water systems, smoke alarms, e-waste) is taken away and disposed of in accordance with Queensland waste regulations, unless you tell us at quote stage that you want to keep it.
17. Risk and title to materials
17.1 Risk in materials we supply passes to you on delivery to site or on installation, whichever is first.
17.2 Title. Title to materials we supply remains with Elcraft Electrical Solutions Pty Ltd until you have paid in full. Until then you must not remove, sell, or grant any security interest over them. If you have not paid by the due date, you authorise us to enter the site, with reasonable notice, to recover materials not yet permanently incorporated into the property.
17.3 PPSA. Clause 17.2 creates a security interest under the Personal Property Securities Act 2009 (Cth). We may register that interest on the Personal Property Securities Register at our discretion.
18. Photos, reviews and privacy
18.1 Job record. We take photos during and after most jobs for compliance, defect record, and insurance. These stay in our internal records.
18.2 Marketing. We may use photos or video taken on site in our marketing where they do not show identifying features, such as a street or house number, people, or anything that identifies you or the property. Where a photo would identify you or your property, we ask your permission first, and you can decline at any time.
18.3 Reviews. When a job is complete and paid, we send an SMS and email asking for a Google review. You can opt out by replying STOP or telling us in writing.
18.4 Privacy. We collect personal information (name, contact details, site address, payment details) so we can quote, do the work, invoice, and meet our legal obligations. We handle it under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, we do not sell it, and we share it only with the service providers we use to run the business (such as our job-management and accounting software, our payment processor, and our accountant) and with government bodies where the law requires. Request access to, or correction of, your information by emailing desk@elcraftelectrical.com.au.
19. After-hours and emergency work
19.1 Our standard hours are Monday to Friday, 7:00 am to 4:30 pm. Work carried out outside those hours, on weekends, or on public holidays may be charged at premium rates. This includes a job that cannot reasonably be started and finished within standard hours, for example one called in late in the day where, by the time we could begin, we would be working past our standard finish time. Genuine after-hours emergency callouts (no power, electrical fire risk, safety hazard) are quoted at the time the call is taken.
20. Force majeure
20.1 Neither party is liable for delay or failure to perform caused by an event beyond reasonable control, including extreme weather, flood, cyclone, fire, pandemic or widespread illness, multiple or consecutive team members being off sick, government direction, strike, lock-out, supplier failure, or grid outage. As a small team, several staff off at once can delay us. If that happens we will tell you promptly and do our best to still meet the deadline, but we may not be able to. The affected party uses reasonable endeavours to overcome the event.
21. Liability
21.1 We accept liability for loss or damage we cause through our negligence or breach of these Terms, to the extent the law requires.
21.2 To the maximum extent allowed by law, our total liability for any claim arising from a job is limited, at our option, to re-performing the work, repairing or replacing the affected goods, or refunding the price you paid for that job.
21.3 We are not liable for indirect or consequential loss, including loss of profit, loss of business, loss of data, food spoilage, or loss caused by power interruption, except where the law does not allow that exclusion (for example under the Australian Consumer Law).
21.4 Nothing in these Terms limits or excludes any liability we cannot lawfully limit or exclude.
22. Dispute resolution
22.1 If you have a concern, raise it with our office first by phone or email. We aim to acknowledge concerns within 2 business days and work toward a fair resolution.
22.2 If a dispute cannot be resolved between us, either party may refer it to the relevant body: the Electrical Safety Office (part of WorkSafe Queensland) for an electrical safety or licensing concern; the Queensland Civil and Administrative Tribunal (QCAT) for a consumer or trader dispute, including a claim for compensation; an adjudicator under the Building Industry Fairness (Security of Payment) Act 2017 (Qld) for an unpaid claim on commercial work; or the appropriate Queensland court. The Queensland Building and Construction Commission (QBCC) applies only where the work is building work within its jurisdiction, which most standalone electrical work is not.
23. Governing law
23.1 These Terms are governed by the laws of Queensland, Australia. Both parties submit to the non-exclusive jurisdiction of Queensland courts.
24. Changes to these Terms
24.1 We may update these Terms from time to time. The version that applies to your job is the one in force on the date your quote is issued. Current Terms are always at elcraftelectrical.com.au/terms-and-conditions.
25. General
25.1 Severability. If a court finds any part of these Terms invalid or unenforceable, only that part is removed and the rest of the Terms continue to apply.
25.2 No waiver. If we let something slide once, for example accepting a late payment without charging interest, that does not give up our right to enforce that term or any other term next time.
25.3 Assignment. Assignment means transferring the rights and obligations under this agreement to someone else. You may not do so without our written consent. We may do so (for example if the business is sold) by giving you notice.
25.4 Entire agreement. These Terms, together with the quote and any written variation, form the entire agreement between us.
Questions? Call (07) 4183 7754 or email desk@elcraftelectrical.com.au.
Elcraft Electrical Solutions Pty Ltd · ABN 85 687 789 966 · Hervey Bay QLD · Electrical Contractor Licence 150 5451